Lean Healthcare Improvement Model Using Simulation-Based Lean Six-Sigma and TRIZ

نویسندگان

چکیده

As a part of primary care clinic, the Indonesian-community health center is responsible for efforts to encourage independence and create community healthy living. The service facility commonly used general polyclinic. A number problems occur are non-value added activities that lead longer waiting time. Therefore, aim this study improve performance at center. This research six sigma DMAIC model in evaluating current system using value stream mapping (VSM), determining critical waste Borda count method, identifying root causes waste, designing alternative improvements theory inventive problem solving (TRIZ), building simulation models Flexsim software, evaluate improvement plan. result shows average time polyclinic services 107 minutes with as (23%). There two health-service scenarios developed problem-solving method i.e. scenario 1 2. Both evaluated by considering some criterias, idle time, patients served, lead-time process cycle efficiency. best 2 48.2% reduction efficiency increased 48%.

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ژورنال

عنوان ژورنال: Mathematical modelling of engineering problems

سال: 2022

ISSN: ['2369-0739', '2369-0747']

DOI: https://doi.org/10.18280/mmep.090335